Support & Contact
We’re here to help.
Contact Channels
- Technical Support
- support@camelcaselabs.app
- General Inquiries
- hello@camelcaselabs.app
- Privacy Matters
- privacy@camelcaselabs.app
Frequently Asked Questions
How do I restore my previous in-app purchases?
Open the application on your device, navigate to the app’s Settings or Upgrade screen, and tap “Restore Purchases”. Ensure you are signed in with the same Apple ID you used for the original purchase. Because purchases are tied to your Apple ID, you will never be charged twice for a lifetime purchase.
How do I manage or cancel an active subscription?
Subscriptions are managed directly by Apple. On your iPhone or iPad, open the Settings app → tap your Name / Apple ID at the top → select Subscriptions → choose the CamelCase Labs app and select Cancel Subscription.
How do I report a bug or request a feature?
Email us at support@camelcaselabs.app. Please include:
- The name of the app and app version.
- Your device model (e.g., iPhone 15 Pro, Mac Studio) and OS version.
- A brief description of what happened and steps to reproduce the issue (screenshots or screen recordings are always appreciated).
How do I export or delete my data?
Our apps store data locally on your device or in your personal private iCloud account container. To delete all local data, simply delete the app from your device. To delete data stored in iCloud, go to iOS Settings → [Your Name] → iCloud → Manage Account Storage, find the app name, and choose “Delete Data”.
How do I request a refund?
All transactions are handled directly by Apple. To request a refund, visit Apple’s official portal at reportaproblem.apple.com, sign in with your Apple ID, find the transaction, and select “Request a refund”.
Company Information
CamelCase Labs Inc.
Independent Software Studio
Website: https://camelcaselabs.app